Terms and Conditions

The anaheart.co.uk website belongs to and is published by ‘Ash Design Textile Limited’ (the Company), a company registered in England and Wales under number 9399887 whose registered office is at 202 (1st floor) Fulham Road, SW10 9PJ. The Company can be contacted by telephone on +44 203 747 6777 or via contact@anaheart.co.uk. Ash Design Textile Limited is a branch of Ash Design Limited. The email for Customer Services is

customercare@anaheart.co.uk.

The Company’s principal activity is the creation; manufacture and sale of upmarket sportswear clothing and accessories related to Yoga, which it distributes worldwide under the ANA HEART brand name. In order to meet its customers’ requirements to best possible effect, the Company has set in place a distance selling system for a selection of items made available via the Internet.

The following terms and conditions listed below will apply between the customer and Ana Heart Online Shop for the sale and purchase of the items contained in the basket. The terms do not affect the customer’s statutory rights. These standard terms and conditions of sale and use define the parties’ respective rights and obligations in the context of the sale of products to customers and use of the Internet site. The customer declares that they have taken due cognisance of the said rights and obligations.

Objectives

These standard terms and conditions of sale are applicable to all remote sales of items sold under the Company’s brand name that takes place via the intermediary of the Company’s website, identified by the domain name: "anaheart.co.uk" (hereinafter referred to as “the Website”), to the exclusion of any other online point of sale or shop outlet.

By placing an order, the customer accepts these terms and conditions. Please be aware that these terms and conditions can by changed by the Company unilaterally at any time, and it is the responsibility of the customer to check these terms and conditions regularly before ordering products in case there are any changes.

Any sale of items carrying the Company’s brand names made via the intermediary of the Website’s customer service and/or on the Website will be governed by these standard terms and conditions of sale. The customer accepts this stipulation. These terms and conditions of sale may possibly be modified or updated. The terms and conditions applicable to an order for an item placed by a customer will be those in force at the day on which the order was placed. The customer acknowledges having read these standard terms and conditions of sale at the time of validating their order. Any acceptance of their order implies their acceptance of these standard terms and conditions of sale.

Availability of goods and prices

Goods will be sent to the address given by the customer in the order and stated in the Order Confirmation. Please note that occasionally goods ordered may be sent out in installments if necessary. Every effort will be taken to advise the customer (by email) if this is the case. The items offered for sale on the Website are those present on the Website on the day on which the customer visits it and which are indicated as being sold by the Company. Items are offered for sale within the limit of available stocks.

Acknowledgement of Order

When an online order is completed, the customer will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason the order cannot be processed, a member of the customer services team will contact the customer to explain the nature of the difficulty.

Proof of the Order

It is expressly agreed between the Company and the customer that emails will have probative force between the parties, as will the automatic data recording systems used on the Website, especially concerning the nature and date of the order. The customer is nevertheless advised, for orders placed on the Website, to keep a copy (either in computer format and/or in the form of a paper print-out) of the information concerning their order.

Payment

Payment for the customer’s purchases will be made by:

Visa
MasterCard
Amex
PayPal

Cards issued by banks domiciled outside the United Kingdom must obligatorily be international bankcards. In this context, the customer undertakes to make payment by means of a bankcard of which they personally are the holder and on which their identity is mentioned (surname and first name). All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the customer’s payment card refuses to authorise payment to the Company, the order will not be accepted and the Company will not be liable for any delay or non-delivery.

Reservation of title

The Company reserves the ownership of the items delivered until such time as their price has been paid in principal and interest. Payment will be completed once the price has been effectively banked. In the event of total or partial non-payment, the Company may claim back the item(s) delivered to the customer by the Company, without prior formal notification to that effect.

The Contract

No contract for the sale of any product will subsist between the customer and the Company until the product(s) ordered has been dispatched. The Company will send a confirmation email when the goods have left the warehouse. This confirmation e-mail amounts to an acceptance by the Company of the customer’s offer to buy goods. Where an order is to be fulfilled in installments, those products yet to be dispatched will not form part of the contract. The customer must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Limitation of Liability

Although great care is taken to ensure accuracy throughout the website, and the Company makes every effort to provide detailed information, we make no guarantees and we cannot be held responsible for inaccuracies or errors. The extent of the Company’s liability for any breach of these terms and conditions shall be limited to the value of the goods ordered in the relevant transaction.

Undertakings and Warranties

The customer warrants that the information given on the order form is complete and accurate.

Force Majeure

The Company shall have no liability to the customer for any failure to deliver goods that have been ordered, or any delay in doing so, or for any damage or defect to goods delivered caused by any event or circumstance beyond its reasonable control.

Intellectual Property Rights

The Website is the exclusive property of the Company, which created the web pages, the images and source scripts, and the database making up the Website, and put them online. The customer accordingly undertakes not to disseminate or reproduce the Website in whole or in part, in any form whatsoever. The items sold by the Company, and the Company’s brand name and trademark, together with all illustrations, images, drawings, models and the logos featuring on the Company’s items sold by means of distance selling, as likewise any accessories or their packaging, whether protected by patent or otherwise, are and will remain the exclusive property of the Company. Any total or partial reproduction, downloading, modification or use of these trademarks, brand names, illustrations, images and logos, drawings and models, for any reason whatsoever or on any medium whatsoever, made without the Company’s prior written consent, is strictly prohibited. The same holds good with respect to any combination or conjunction with any other trademark, symbol, and logo and, in general, any distinctive sign intended to form part of a composite logo.

Likewise the following are strictly prohibited, except in cases where the Company has given its express prior written consent thereto:

-The creation of hyperlinks to any pages whatsoever or any elements whatsoever that make up the Website.

-Any use of the Website, in particular use of any of the elements whatsoever composing it (items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) with a view to making a sale or any other directly or indirectly commercial use.

Invalid Terms and Conditions

If any of the provisions of these standard terms and conditions of sale be declared to be wholly or partially null and void, the other provisions and all the other rights and obligations stemming from these standard terms and conditions of sale will remain unchanged and will continue to be applicable.

Data Protection

The Company will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. See the Company’s Website Privacy Policy for more information. Information entered into the Company’s registration forms may be collected and stored briefly by the Company so that the customer may be contacted in relation to the nature of the attempted transaction, even if the transaction is not confirmed. Emails may be sent in order to ascertain why the purchase was not completed. The Company will not use this data for any other purpose and will not be stored for longer than necessary. This data will not be shared with any other company.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and all parties agree to submit to the exclusive jurisdiction of the English courts.